Increase the efficiency and coverage of your administrative staff, managers, and contact center agents. The Cisco IP Phone 7861 supports wideband audio and delivers voice communications that are highly secure, reliable, and easy to use.

With 16 lines, the Cisco IP Phone 7861 is ideal for active users such as administrative staff, managers, and agents in contact centers.

High-quality user experience
To enhance the user experience, this phone has four context-sensitive soft keys and a white-backlit display that measures 3.5 inches (89 millimeters), has high-resolution graphics and grayscale, and is 396 x 162 pixels.

Other features and capabilities that contribute to a superior user experience include dedicated fixed keys for common functions such as conference, messaging, and directory, and a two-way navigation button; full wideband audio (G.722) performance across the handset, headset, and speakerphone for superior clarity; and electronic hookswitch control for added flexibility in managing personal calls when using third-party headsets.

Easy administration
The 7861 phone is easy to deploy and manage, with features such as power over Ethernet (PoE) Class 1 endpoint and Cisco EnergyWise to help reduce your energy costs and carbon footprint; greater choice and flexibility with a replaceable bezel option; integrated IEEE 10/100 switch to support traffic from a colocated PC and reduce cable infrastructure costs; wall-mount option for deployments in common areas such as cafeterias or auditoriums, or where desk space is limited; and customizable paper label insert that can be locally printed for the programmable line and feature keys.