The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc/de/requests/new. Your request can then be examined individually.

Try resetting the Evolve with the app. If it can still be found with it, the app could revive the Gotcha. If that doesn't work, the only thing to do is wait until the battery is completely empty. And then don't even try, unfortunately that's not a good solution. So that the catching can continue, I recommend the Dual Auto Catcher as an alternative, which is available from Aliexpress for about 40 francs. The model with the 1300 mAh battery runs for weeks and can be charged via a normal micro USB cable. It is square, dark grey and the print looks like the face of a rabbit. It has two luminous buttons. These things are absolutely trouble-free, never go haywire and work reliably.