EUR207,55
Native DJ controller Traktor Kontrol Z1 MKII
Question about Native DJ controller Traktor Kontrol Z1 MKII
Bought this product today as a new product and wanted to register online and download the software that goes with it. Unfortunately, the serial number was already registered and I had to open a case on Digitec and a ticket with the manufacturer. Very tedious, especially on a Saturday evening. My question is, how does Digitec handle the verification process if a new product has already been sold and is then resold to the next customer?
Many thanks Fabian,
Digitec support wrote to me this morning and also offered to send me the device back and also gave me the option of a new device.
I also wrote to Native Instruments support and sent them the proof of purchase and hoped that I would receive an answer today. Nothing has come yet, so I am a bit disappointed, as it is no problem for these companies to deactivate the existing serial number and activate / transfer it to me.
I have written to your support, if I don't hear anything from Native Instruments by tomorrow I will return the device and then certainly not order a new one.
In any case, I'm glad that someone at Digitec got in touch as quickly as possible and offered me a solution.
Thank you very much, even if not everything went smoothly.
Digitec support wrote to me this morning and also offered to send me the device back and also gave me the option of a new device.
I also wrote to Native Instruments support and sent them the proof of purchase and hoped that I would receive an answer today. Nothing has come yet, so I am a bit disappointed, as it is no problem for these companies to deactivate the existing serial number and activate / transfer it to me.
I have written to your support, if I don't hear anything from Native Instruments by tomorrow I will return the device and then certainly not order a new one.
In any case, I'm glad that someone at Digitec got in touch as quickly as possible and offered me a solution.
Thank you very much, even if not everything went smoothly.
Oh dear, that's very annoying, with a new product the serial number should not already be in use - our support will be happy to look into it:
https://www.digitec.ch/help
https://www.digitec.ch/help