No, and definitely don't send it to you...
I made this mistake and sent in my mum's mobile to replace the battery. They just sent a new mobile, without SIM back and without backup, the next day (after returning the new one) I called to get the old one back or at least the SIM card... they said it had already been disposed of and that there was nothing more to be done...
My mum, 86, has lost all her contacts and photos through Galaxus 🤬