Question about HP G5 Universal Dock

rogerhirt

8 months ago

Hello, since my second screen has been switching on and off for a long time, I ordered the HP USB-C Dock G5 Euro product in the hope that it would stop. However, my HP Pavilion 15-cc5xx laptop cannot find the docking station. What do I have to use to make it work and is it only due to the docking station that the second screen always switches on and off? Thank you very much for your support. Best regards Roger Hirt

Galaxus

8 months ago

Helpful answer

Hello Roger,

To ensure that your HP Pavilion 15-cc5xx works with a docking station, you should check whether your laptop has a USB-C port with Power Delivery (PD). The HP USB-C Dock G5 is compatible with laptops that have such a port.

The problem with the second screen switching on and off could indicate a connection difficulty or incompatibility between the dock and your laptop. It may be helpful to keep the drivers and firmware up to date and ensure that all cables are connected correctly.

If you continue to have problems, it might be useful to try a different docking station model or contact HP support for specific recommendations for your device.

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Question about HP G5 Universal Dock

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