I received my buds today. However, I cannot connect both Buds together. Is this an error? Perhaps I have paired them incorrectly.

(With Bluetooth they are also two different "devices").

Question

I received my buds today. However, I cannot connect both Buds together. Is this an error? Perhaps I have paired them incorrectly.

(With Bluetooth they are also two different "devices").

Answer

Samsung Electronics GmbH 
Hello,
this sounds unusual. When pairing, the two should connect together. Please contact our technical support colleagues about this. They can be reached at 06196 77 555 77.
Best regards from Schwalbach,
Your Samsung Service Team

Answer

Did you tighten both buds at the same time? I've had the buds for a while. 1-2 years. Never had the problem. For me, it always pairs both at the same time, even if I only have one in my ear. If you haven't tried it yet, I would delete the buds from the list and connect them again.

Your data. Your choice.

Search

Question about Samsung Galaxy Buds Live

I received my buds today. However, I cannot connect both Buds together. Is this an error? Perhaps I have paired them incorrectly. (With Bluetooth they are also two different "devices").