Went on holiday, unplugged all our devices and when we returned the battery was completely discharged. When plugging in the docking station, the battery won't charge anymore. I guess I need to take the battery out and find another way to charge it externally, but this is really bad design.

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The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc/en-us/requests/new. Your request can then be examined individually.

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Question about Neato D9

Went on holiday, unplugged all our devices and when we returned the battery was completely discharged. When plugging in the docking station, the battery won't charge anymore. I guess I need to take the battery out and find another way to charge it externally, but this is really bad design.