From customers for customers
Why is an announced delivery from the sender/Galaxus called back after a very long wait and no new date is communicated? A search on the Galaxus website is impossible, you go round in circles. Contact is also not possible. You are repeatedly referred to the Galaxus Assistant service page. These are 360 degree turns with no result.
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Hello community, I'm putting out an alert and I'd like to know if I'm the only one shocked by the quality of PCs from the Captiva and Avlano brands, which dominate Digitec. A few figures to start with: these two brands account for 5,170 references, or more than 84% of the "PC Gaming" range! But what's even more absurd is that less than 0.5% of this massive catalogue is actually in stock for next-day delivery. The real problem is that almost all of these machines, analysed at random, suffer from serious technical aberrations, designed to fool the unwary buyer. The pattern is always the same: The RAM is systematically sabotaged: Very often we find a single-channel configuration, which halves the bandwidth and causes a performance loss of 15 to 25% in games. A 2479 CHF PC (Captiva R89-085) sold with "1 x 64GB DDR5 5200MHz" is a technical heresy. The components are "No-Name": unbranded and uncertified power supplies (PSUs) and SSDs are installed, even on machines costing almost CHF 4,000 (Captiva R90-729). It's like playing Russian roulette with expensive hardware. Stability and security are sacrificed. Platforms are often obsolete: In 2025, PCs costing over CHF 1,000 (Captiva R88-503) are being sold on a 2017 AM4 platform, with no possibility of upgrading. My question is addressed directly to Digitec: how can your in-house expertise allow machines that are the antithesis of all good PC assembly practice to go by? It's a paradox that seriously damages your credibility. My approach is not to accuse, but to alert. So I ask you: am I the only one shocked by this situation? Is it normal for a reference brand to allow its catalogue to be dominated by thousands of phantom and technically dubious configurations? The debate is open. To end on a constructive note, there is one obvious solution: Digitec should launch its own range of 'Digitec Certified' PCs. 5 to 10 configurations, not 5000. Machines designed by your experts, totally transparent, that the community would be proud to recommend. It would be a real vote of confidence.
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I recently bought a rare LEGO set, and unfortunately, the original box arrived visibly damaged. As a collector, this was incredibly disappointing—not just because of the aesthetics, but because the condition of the original packaging significantly affects the value and integrity of the set. When I contacted Galaxus about the issue, this was their response: “Please note that the outer packaging and original packaging are used to protect products during transportation. Damage – especially to the original packaging – may be unattractive, but is not a cause for concern as long as the product itself is undamaged and in perfect working order. Damage to the packaging can therefore not be processed as transport damage.” Honestly, I found this quite frustrating. This kind of reply completely downplays how important the original box is—especially for rare or retired sets. To many of us in the LEGO community, the box is PART of the product. It’s not just cardboard. It represents the set’s history, collector value, and resale potential. A damaged box can mean a significant drop in value—even if the bricks inside are untouched. I’m shocked that a sales operations specialist handling collectible items doesn’t seem to recognize this. I’m curious—has anyone else had similar experiences? How do you usually deal with sellers who don’t understand the collector’s perspective?
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Hello I am looking for a new smartphone for just under 200. Important are a full HD screen, SD card slot and a good camera. I have looked at the 5c and P9 Lite and can't decide. The 5c looks better and has almost the same hardware. Does anyone have any experience with these phones or others that can be recommended? Thanks a lot
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I have often asked questions about articles. Unfortunately, I usually don't get an answer. When I want to order something, it often has too few details. If you ask in the Community, no answer. Questions should always have to be answered by the retailers. Answers like: "It's from a third-party provider, we don't know." I don't find that acceptable.
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Hello, We have the Salt Fibre x6 box (black box). We have connected a TP-Link TL-SX195 switch (https://www.digitec.ch/de/s1/product/tp-link-tl-sx105-5-ports-netzwerk-switch-15794920) to port 5 (10GBit). After just a few seconds, the switch causes a fault in the network. All connections to the Internet become extremely slow. The connection speed drops to 10 KBit and even to zero. I suspect a bufferbloat. Which the CNLab bufferfloat test seems to confirm. Immediately when I remove the connection on port 5, the speed goes back to normal. I suspect that the switch and salt box are not compatible. Does anyone have a 10Gbit switch on this port 5 with which it works? If so, I would appreciate a short message. Thank you
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With the filters, you can filter by U1 or U3 in the UHS class, but these are two different things, could this really be customised?
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I am looking for a good camera that is particularly suitable for plant photography. It would be important that the macro shots are good, but functions such as time-lapse would also be important to me. The lighting conditions are assured due to the fact that we are dealing with houseplants. However, I would be happy if the camera also works well outdoors in uncontrolled lighting conditions, as I plan to go travelling with it from time to time to photograph plants there too. Budget is approx. 1500 - 2000 CHF for body with lens, but also less.
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Hello everyone I need help and advice I bought the AC60 and B80 together as a special offer in January 25. I started using both in July when I moved into a new property with no electricity. The B80 never worked properly and I sent it back for renewal or repair at the beginning of August. Last week I was told there was no replacement for the B80. I asked if another battery would work with the AC60 but Bluetti decided to refund me. So I'm left with the AC60 which only holds 600W and isn't enough to keep me going. They say I have to send the AC60 back for a refund, which would leave me without electricity. Can anyone tell me what I can do or if they know of another battery I could add to the AC60. I can't send it back until I find another solution. Thank you and have a nice day
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Hello Galaxus team I just wanted to ask if you might have accidentally lost the DJI Mini 5 Pro under a pile of toasters or cordless toothbrushes? It was launched a whopping 40 minutes ago - that's about three eternities in drone years - and I just can't find it on your platform. 😱 I've already browsed through all the categories, even briefly considered whether she might be listed as a "pet" (she follows you everywhere). But nothing. No propeller far and wide. If she's still finding her way through your digital warehouses, please give her a little nudge - I'm willing to sacrifice my account. With best regards Shamano
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Question for product managers: Can/will Galaxus no longer offer this curtain?
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Will the Digitec stickers be available to buy again soon?
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Hello, The charger no longer works and I need to change it. I can't find the original part number. Would a USB-C charger be better than the original model? Which model do you recommend? The original charger is 65W. Thanks for your help!
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You ask a question to customer service and after a relatively short time you get a very polite answer from a customer advisor. If you want to reply to the answer by e-mail, perhaps to find out more details, you get a generated reply asking you to use the Digitec assistant and the whole procedure starts all over again.Sorry, but what kind of stupid system is this if you can't reply directly to the customer advisor by e-mail.I've never experienced anything like it anywhere else.
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Hello Digitec Team & Community I would like to know if the Intel Arc Pro B60 cards will soon be available at digitec. What do you think? E.g. the "Asrock Intel Arc Pro B60 Creator 24GB" https://www.asrock.com/Graphics-C... or "MAXSUN Intel Arc Pro B60 Dual 48G Turbo" https://www.maxsun.com/products...
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Dear Digitec Team. I'll be honest with you, I'm not a fan of this Transformer Optimus Prime DE plug. They are clunky and don't look good. In addition, when I buy a product from a Swiss online shop, I expect it to have a Swiss plug built in, not an adapter or anything else. I'm happy to pay a few francs more to get a Swiss plug. Therefore my suggestion: Add a new item with power connection with CH/DE plug. This would save me and the community a lot of grief. Many thanks and greetings Blade
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it would be really useful if this fundamental data could be found and included in the filterable data.
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Adding a "rising price per litre" filter would be an effective way of finding the right value for money.
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Do you know when this order will be delivered?
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When searching for different products, I noticed some brands that I don't want to buy for various reasons. If I want to filter accordingly, it's relatively tedious because I then have to select all the brands except the ones I don't want to see. The problem could be easily solved by adding a "Select all" button or link - then you could easily deselect the brands you don't want to see in the results list. This would be extremely practical not only for brands, but also for other search criteria. It would also be excellent if you could sort not only by price, but also by "price per unit". The information is there and is also displayed, so this sorting should be feasible.
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Hello, I really miss the possibility to filter the products by "energy class/energy efficiency" as well as by "lumen/m". Can you customise this? Merci! and have a nice day
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Bigest scam ever,never get fast delivery and the,thought that Im the only case but saw Reddit post people have same problem,avoid galaxus Digitech
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Hello, I'm wondering about the relevance and, above all, the morality of selling products that are banned for use in Switzerland? As a reminder, electric scooters exceeding 20km/h are banned from circulation in Switzerland. Of course, you're bound to tell me that these machines can be used on private land without being on the public highway, but that's an argument in bad faith, because we know where these vehicles end up in the end. Serious accidents are on the increase and Galaxus should ask itself whether it is responsible for some of these accidents.
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Hello, my ordered Leifheit sweeping set (shovel and mop) arrived today! In a 80x80 cubic cm package filled with what felt like 100 plastic cushions filled with air and the bristles of the mop were deformed. I have now pierced the plastic cushions and put them in the plastic waste. I tied the giant cardboard box together and took it to the cardboard waste. I put the wiper bristles in warm water to straighten them again. Quite a lot of effort for such a small order. Your 80+ year old customer
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Salut digitec! Are there plans to support Apple Pay for online orders soon? Google Pay is already working... Thanks and regards
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Can anyone recommend a Spotify DJ software that I can use to mix favourite music, or a way to import Spotify into a DJ program and mix it?
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In this category, a filter by material (steel, plastic...) would make sense.
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Good morning everyone. For once, not a negative article, but a big compliment to GLAXUS. I ordered a TV a few days ago. After the dispatch status was not updated, I enquired. The parcel somehow got lost. No problem for Galaxus... "We're sending a new one" ..... and it will arrive today. Many thanks to Galaxus for the uncomplicated and professional handling.
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Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF
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Hi , I'm Kamal Hinduja, based in Geneva, Switzerland(Swiss) . Can anyone suggest Which is the Best iPhone Model in 2025? Thanks, Regards Kamal Hinduja Geneva, Switzerland
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