It was one of the worst experiences I've had so far. Delays, problems and more delays. Would be a reason for me not to order from Galaxus again.

1

Dear Community I would like to start a discussion after another frustration with Planzer. Unfortunately, I've already had many times that Planzer parcels could not be delivered on the intended day and I felt lost on the phone with customer service. I assume that some orders have also experienced this... If I could choose, I would always prefer Post, but with my last order I had no such option. Was that my fault and I overlooked it, or did I have no choice at all? What are your experiences? Planzer Paket has a 1.9 rating on Google. Many customers are not so happy... A lot of them, actually. What is Galaxus' view on this extremely poor customer rating? Unhappy customers are also bad for Galaxus, aren't they? Best wishes to all Manuel

+1

7

I am missing clear descriptions about Leifheit Set Memo (window cleaner set) and the use of window cleaner and parquet/laminate cleaner. Please submit!!!

4

Galaxus claims "Order by 9 p.m. today, receive your delivery tomorrow If you order by 9 p.m. on a weekday, we’ll dispatch your order that day as long as the items are in stock in our main warehouse. Your order will normally arrive the next working day (including Saturday, if you’ve allowed Saturday delivery in your account). Each product page features real-time information on availability." But this does not apply most of the time. Several orders now were delivered the day after tomorrow, even not during holiday season. This is annoying and was one of the strength of Galaxus. No explanation either why items in stock are not delivered right away...

+49

65

Hello, why doesn't Digitec have the Reolink Elite WiFi on sale?

1

Hello everyone, I am currently using the Arlo system with 5 Arlo Ultra 2 cameras. For various reasons (e.g. rising subscription costs, reliability, app problems) I would like to replace it. Which system would you recommend to me, perhaps from your own experience? A similar range of functions would be desirable, but without the plan costs. For example, a good, reliable app for control, live notifications on the mobile, setting up activity zones (activate/deactivate certain areas, switch off unnecessary alarms (animals, people, vehicles, etc.), live image, save videos locally for unlimited access, etc.). Of course, it must be suitable for outdoor use and ideally even have a solar charging option as not all of them are easily accessible for battery replacement. I am grateful for any tips and experience reports. Greetings, MFG

5

yallo advertises the Home Fibre Box 2 with 2.4 / 5 / 6 GHz WLAN. The problem: I cannot find any clear reference to 6 GHz / Wi-Fi 6E in the Sagemcom manufacturer documentation. I also don't see a 6 GHz band in the router interface. To me, this currently looks like a rather dodgy advertising claim. Does anyone have the same box and can confirm this? Do you have a 6 GHz WLAN? What model number is on the router? Has yallo confirmed 6 GHz in writing? If 6 GHz is not available, yallo should urgently correct this information.

1

Description Technical details Dimensions: 0.45 x 0.15 x 0.15 cm Weight: 160.00 kg = not possible = 0.45 cm instead of 0.45 m !!! Colour : Green Material : Polypropylene

0

Is there a model I can install outside?

1

I have only now been able to put the printer I bought in January 2026 into operation. I notice that the paper drawer can only be partially inserted. As this is a warranty case, I am asking you for a free replacement printer-scanner. My telephone number 041 361 04 31

0

I needed my ordered products for this weekend. I placed my order at the beginning of the week and Galaxus asked me if I would accept the slower delivery and have everything delivered on Friday to make logistics easier for them. I accept, today is Friday, I've only received 2 products out of 7, and the post office tells me they'll only deliver from next Tuesday because of Pentecost. It seems that when we accept slow delivery Galaxus makes us second class customers. I am very unhappy with this situation and will never accept slow delivery again.

0

Sryy but they are not only ugly but also totally overpriced.

0

Hello everyone, from today (21 May 2026) you can pre-order the new LG 39GX950B OLED monitor in Germany (!) (delivery from mid-June 2026). With 200€ discount for a total of about 1600€. AND, what does it look like for SWITZERLAND? Unfortunately, it's (once again) like living on another planet. Can DIGITEC do something about this? Please offer soon. I've been waiting over 1.5 years for a suitable monitor since the LG 45 inch OLED bendable monitor never went on sale.

2

Is it allowed to install a doorbell camera at the front door of your own house / villa in Switzerland? Are there any restrictions or regulations?

4

Hello I am very interested in the COSORI Dual Blaze TwinFry 10L Ceramic Hot Air Fryer with the model number: CAF-TF101S-AEUR CERAMIC Unfortunately I could not find this model at Galaxus or Digitec at the moment. I therefore wanted to ask whether there are plans to include this device in the range in the future. I am particularly interested in the ceramic coating or the PFAS/PTFE-free version of this model, as this variant seems to be difficult to find in Swiss stores. Thank you in advance for your feedback. Kind regards

0

Good evening Can you give me information if and when the laptop is available for purchase from you? The Asus Switzerland site doesn't have it listed yet, the international site has the info below. It is the 2026 model. ROG STRIX SCAR 18 2026 G835 Windows 11 Pro Intel® Core™ Ultra 9 processor 290HX Plus RTX™ 5090 4k display https://rog.asus.com/laptops...

0

I am looking for a 3-day beard shaver. Which model is recommended?

5

Since the beginning of May 2026, Bose has discontinued the cloud services of the app and speaker. This means that the system, which came onto the market 13 years ago, can still be used via Bluetooth, Spotify and the like, but is greatly reduced in comparison to its previous use. Unfortunately, Bose doesn't seem to offer a successor product, even though the Soundtouch speakers made really great sound, and I can't support the switch to Sonos because of the software problems. So what next? After all, we have 8 speakers and an integration into the home cinema, which still work perfectly. In addition to the financial "damage" and the time and effort required to replace them, I find the sustainability strategy of large corporations and now especially Bose really questionable, even reprehensible. At least you used to be able to listen to the radio synchronised in several rooms via FM, which was also destroyed with DAB. I'm really at a crossroads right now and can't see a satisfactory solution. I would love to read your thoughts or ideas, thank you.

2

For several years the general quality of product information and filtering is getting lower: - Incorrect image, or multiple images corresponding to different products - Incorrect or missing description - Incomplete or incorrect product data (meaning the product cannot be found when using the filter) - Horrible translations (Like "Cable Tonnerre" for a "Thunderbold Cable"). - In filters, there are duplicate values, incomprehensible text (Because of incorrect translation) This make finding product harder and harder. Some products can only be found with a search engine. This is making the shopping experience on Galaxus frustrating, especially when we suddenly get a different product. And the worse, is when Galaxus say "the product number matches". This is unacceptable. When various information are contradictory, we cannot know what is correct. And actually, how can we know, that actually a picture and a description that seems correct are actually for a different product than the product designated by the product number? Does it mean actually we should also google the product number for double check, because we should always assume everything is incorrect on Galaxus? When will Galaxus do something about it?

1

Will you be adding Valve's new VR glasses to your range as soon as they become available?

3

Can anyone recommend products that are helpful for aphtae? Thanks a lot

+5

11

Looking for an alternative to softboxes. Unfortunately, I don't have the space to set up 2 softboxes. Does anyone know any good alternatives for product photos? I already have a photo box for smaller products. I have set up a photo corner for larger products and would like to have them well lit. Thank you very much

2

Hi Do you also have an ultrasonic head that you put in water and then add the parts to be cleaned? Would be much more compact... ideal with USB-C power...?

2

Hi Digitec It would be fun if you could add a statistics tab to your user profile with "fun facts". For example, how much you've spent on Digitec in total; which categories you've spent how much money on; how many hours you've spent on Digitec etc. (all optional, of course). I would be surprised in the long run and the data is certainly available.

4

Dear Galaxus team: Can you please check the reviews of the Pet Homes products? There is a lot of self-praise going on here. And dear Per Homes team: It's a shame that you have to cheat so much with your great products. If you are so busy rating your own products and praising them to the skies, why don't you make it a little less conspicuous...

0

I have not been able to see any product images on my smartphone or desktop for several days.

3

Hello everyone Will the Oppo find x9 ultra mobile go on pre-sale in Switzerland? If so, from when? With the master bundle telescope and all accessories? Thanks for the feedback. Greetings

+9

42

I would welcome Ebill as a payment option. Why is digitec 5 years behind schedule here?

1

Hello, do you know how to contact the service department after opening a service case for a faulty device? No email, and their Galaxus Assistant is useless for contacting them....

1

I'm looking for low-cut gore-tex hiking boots with a free tongue, i.e. no gussets. Does this still exist? Salomon used to make GTX models with free tongues, but now all their GTX models have a tongue with a gusset.

5